Community Guidelines

Updated on 19th March, 2024.

Community Guidelines/Code of Conduct

OUR PURPOSE: To inspire human connection to increase happiness.

OUR MISSION: Spread the power of kindness within our communities by enabling a kindness exchange via authentic and safe community connections

We want each of our members to feel welcome, safe, and respected at all times when using OneAnother.

We’ve developed a set of Community Guidelines describing what our expectations are for those using our platform to, or to ask for help.

When in doubt, ask yourself if your behaviour helps to spread the power of kindness.

We rely on our OneAnother Community, to report content that violates these Guidelines. To work towards these Community Guidelines being adhered to, we can provide a safe space for those to enable social kindness without fear.

Here is a range of kindness examples we encourage:

  1. Informal Volunteering = is giving unpaid help as an individual to other people who are not relatives, such as getting an elderly neighbour’s shopping, clearing snow from the streets and so on.

All volunteering is at your own risk, and you accept your own responsibilities.

  1. Formal Volunteering = is the act of contributing free labour to conduct community service or support a nonprofit organisation. It is the principle of donating time and energy towards a greater cause.

All volunteering is at your own risk.

You must comply with all Charity & NFP organisations T&C’s, onboarding, training, and insurance policies. You will be considered under the duty of care for the organisation you specifically decide to volunteer with.

Categories can include:

  1. Corporate Volunteering = also known as employee volunteering or corporate social responsibility (CSR) programs, refers to the practice where employees of a company engage in volunteer activities or contribute their time and skills to address social, environmental, or community needs.

This is completed when your company officially employs you. This is when activity is done on your company work hours, and your company’s work insurance policy covers you.

Learn more about OneAnother’s moderation systems for enforcing the Community Guidelines.


#BEKIND always

At the core of OneAnother is kindness and creating authentic community connections between OneAnother. Our Guidelines prohibit posts and replies that discriminate against, attack, insult, shame, bully, or belittle others. Any incidents that are reported of this nature to our admin, will result in a suspension of accounts whilst a full investigation is completed.

We have a ZERO TOLERANCE policy when it comes to anyone in our community feeling uncomfortable.


Transparency and authenticity at our core

Using your true identity and honestly representing yourself are key parts of being a member of our OneAnother Community.

Our mobile phone and email verification ensures that our members know who they are communicating with at all times.


Privacy is paramount

We work to ensure that each and every member of OneAnother Community’s privacy is respected at all times.

There is no scenario where private information should be shared without permission of the owner.

Here’s an overview of what is not and what is allowed:


Not allowed:




Our guidelines on public shaming also apply to the posting of information about OneAnother Community members.


OneAnother’s Privacy Policy ( and T&C’s: ( describes our security practices.


Threats to safety

Threatening someone’s physical safety is prohibited against OneAnother . If you believe that your physical safety or the safety of another person is at risk, please call 000 or contact the relevant local authorities.

If OneAnother is contacted regarding imminent danger to a person’s safety, we may also report that concern to the relevant authorities. However, contacting our team is not a substitute for reporting your safety issue to the relevant authorities.


Swearing or abusive language

Do not use profanity. Cursing is not necessary and may offend some of your neighbours.



Fraudulent content, phishing, or content we deem to be spam is not permitted.


Delivering/ picking up goods

If you are helping a neighbour in need, thank you. Here are some guidelines to help ensure safe interactions with neighbours:

Please keep a distance of at least six feet away from your neighbour. Do not enter a neighbour’s home; drop off goods outside their door. Do not touch your neighbour or their possessions.  Do not take or give cash (you can use EFT or a payment app instead).

Keep in mind that germs are spread whenever you touch items. Wear latex gloves if possible and wash your hands frequently for at least 20 seconds both before and after interactions. Remind your neighbour to wash their hands for at least 20 seconds after handling whatever you drop off and to throw away any exterior packaging. Where possible, your neighbour should sanitise all items that they keep and intend to use.